Takeaway Casper and Nectar are two established bed-in-a-box brands. That night as soon as I laid on it I felt just what I was looking for: shoulder area soft and lumbar support. Casper makes a mattress that is really good for my sleeping style. We’ll update this guide when we can collect a good sampling of comments about Casper… It's been one month since my mattress was picked up and I still dont have my money back in my account. Do you agree with Casper's TrustScore? Others complained of curling up at the sides, sagging and denting. Excellent customer service from Casper When I had my new Essential mattress delivered, it was defective (it didn't fully expand when taken out of the packaging). Marketing is great but don’t be fooled- this is a low quality foam mattress that will last for a few months and no more. Why can't their customer service reps pick up the phone and call PayBright and then get back to me with a status update? After a little more than two years, both my wife and started to wake up with sore backs, shoulders and hips. Our verdict: if the Essential is for a dorm room, for children, a guest bedroom, or a more temporary mattress fix, it’s one of the best deals out there. Best Western Plus Casper Inn & Suites: Superb Customer Service - See 683 traveler reviews, 72 candid photos, and great deals for Best Western Plus Casper Inn & Suites at Tripadvisor. The trial period and the promises of top quality customer service from a small company convinced me … Online customer reviews are mixed. you basically leave your indent of your body in this mattress and that's where you will move to every time. Other disgruntled customers were The company refuses to place them with new ones although they are less than 2 years!!! No one tests mattresses like we do. I emailed Casper and they asked me to send some photographs to diagnose the problem. Customer support by phone is also no longer possible. Reviews are also on Amazon. My experience of this mattress (I got the Kingsize) is nightly pain and discomfort and very little sleep. If you have questions about any of the company’s products before or after your purchase, you can contact customer service seven Opened the mattress up and its a couple of sheets of cheap foam, now looking to buy another mattress, would not purchase another matress from this company, no customer service and expensive foam that goes flat. Nope. I wish we had gone with a non foam mattress. I’m so sorry to hear that your mattress has retained a scent after quite some time. I am very happy with my book and would love to work Casper customers say they sleep better on a Casper* *Based on a randomized survey of Casper mattress product owners conducted in January 2020. You can get that for cheaper. Contact Casper customer service. Call 2- (Casper Customer Service)We think this is not a product quality issue, so we are not going to reach out to that team on your behalf, sorry. Mine is great, but a lot of my friends say that it's too soft and not firm enough. The "warranty" meant absolutely nothing. Go Search Hello Select your address Explore DIY & craft ideas. Customer Service A+ Customer Service A+ Take $100 off a Casper Original Mattress. The initial customer service, Faith, that I spoke to seemed very helpful. Casper makes a mattress that is really good for my sleeping style. Still nothing from Casper. Find helpful customer reviews and review ratings for Casper Original Hybrid Mattress, Full, 2019 Model at Amazon.com. The "warranty" meant absolutely nothing. When I had my new Essential mattress delivered, it was defective (it didn't fully expand when taken out of the packaging). Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! Location of This Business 230 Park Avenue South Floor 13, New York, NY 10003-1547. Do you agree with Casper’s star rating? They quickly replied and apologized for a faulty product. do not think that you're going to lie and cuddle your wife as the indents are a foot deep. Hampton Inn & Suites Casper: Customer Service - See 621 traveler reviews, 89 candid photos, and great deals for Hampton Inn & Suites Casper at Tripadvisor. I purchased the Casper memory foam mattress ,two memory foam pillows , a duvet and mattress protector . I wish we had gone with a non foam mattress. Sounds like Casper is aware of this issue. I would advise strongly against purchasing mattresses from Casper. Only the latest review will count in the company's TrustScore. We bought Casper S20 tablet for our daughter in July 2020 and now it is bended. A few weeks later, I received a gift basket from Stonewall Kitchen filled with pancake mix, blueberry jam and syrup, sent from Casper and the person I was speaking with after my bed foundation … Find helpful customer reviews and review ratings for Casper Sleep Foam Mattress, Queen, 2018 Edition at Amazon.com. I will now try to reach out to the delivery company directly. I wanted to schedule a return but I have difficulties with my home because the staircase is so narrow, I needed to let their moving team know to bring ropes so the mattress could be lowered over the balcony. Isn't that their job? It is stil working but curved shape scares us. © 2021 Trustpilot A/S. fair enough they sent me another one. All rights reserved. Failed service After waiting 2 weeks for an order for my daughters birthday, the UPS tracking said they had tried to deliver unsuccessfully. I wrote them again asking for the status of my refund. Courtyard Casper: Great Customer Service - See 236 traveler reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. The mattress is very comfortable and is highly recommended. Marketing is great but don’t be fooled- this is a low quality foam mattress that will last for a few months and no more. The initial customer service, Faith, that I spoke to seemed very helpful. The mattress seemed fine at first but quickly became lumpy. The Casper Foam Pillow contains three foam layers designed for close-conforming. Once you've bought the mattress, you're scum to this company. †Awards & claims include ratings & reviews of prior Casper mattress models & reviews of online customer experience. DAMAGED BED DELIVERED AND NO CUSTOMER SERVICE. I opened it immediately on my bed. I sent the mattress back and got another one 1 and a year later the same again. Account & Lists Returns & Orders. Certainly not the case. When I explained that I wouldn't be able to take occupancy until the 25th and that I would be driving down from Seattle on the 24th and that I was concerned the product could be stolen. Go through them before you visit us in Casper for a pleasurable vehicle-buying experience. Skip to Main Content. I bought this mattress thinking I would get great service. No thank you. Customer Service: Hampton Inn & Suites Casper - See 621 traveller reviews, 89 photos, and cheap deals for Hampton Inn & Suites Casper at Tripadvisor. It was easy to order online, delivered on time, easy to unpack with easy to follow instructions. Casper is only selling directly to its US-based customers. There has been no follow-up to any of my calls. Both Leesa and Casper … Nope. Too hard/firm - so firm that my arms would fall asleep and have needle like sensations and also smelled like chemicals for a few weeks but the smell went away eventually. You can sell it on Craigslist but the warranty will not transfer. Once you've bought the mattress, you're scum to this company. Some customers are more sensitive to heat from foam mattresses. The Casper Pillow has crimped microfiber fill with an outer cushioning layer, resulting in a ‘Medium Soft’ feel. For others though, you may need to shop around. Leesa vs. Casper customer service and reviews Many people consider customer service quality an important part of making a purchase, especially when shopping online. Now on the day the package is on its way back to sender. I find it crazy that they have my money and they're telling me to go hunt it down now. Our mattress reeks over a year after purchase. Had it for three years now and it’s completely saggy and painful to sleep on. 52 reviews for Casper, 3.8 stars: 'After going through way too many pillows for one person in several lifetimes I finally decided to give the Casper Standard Pillow a try. Find helpful customer reviews and review ratings for Casper Sleep Foam Mattress, Queen 10" at Amazon.com. Guys came, had no idea. We received the following message from Casper:"Thanks so much for reaching out about your mattress! I ordered the mattress and it arrived in a speedy 3 days. It is stil working but curved shape scares us. Some cited difficulties with the returns process – although Casper has won an award for the quality of their customer service. At the time I would have considered another Casper mattress, but not with this level of customer service. Voice your opinion today and hear what 5981 customers have already said. I got the Nova Hybrid this summer. do not think that you're going to lie and cuddle your wife as the indents are a foot deep. We worked out a solution (side note, 1800junk is awesome!). My entire experience with Casper is best described as miserable. Very disappointed. Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-498-0003 or by email at [email protected] Reputation While some people are concerned about the lack of showrooms and not being able to try the mattress in advance, most people are excited about their business model and their Return Policy. Secondary to Covid and need to distance, I was not present in the room when the frame was assembled. Beware- Great at first but starts going soft after 4-6 months. I chose not to return to my cart. Casper Screens consumer reviews, complaints, customer service. Only the latest review will count in the company's TrustScore. I find it crazy that they have my money and they're telling me to go hunt it down now. It should have taken a click of a mouse button to do so!I was able to get the same thing delivered from a different source in three days. 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